We recently wrote about problems with Glastonbury’s ticket registration system; one customer had her registration details mysteriously deleted from the system, then Glastonbury Ticketing said that she must have done it herself and refused to reinstate her registration. I’m delighted to announce a happy ending: Lara’s registration has now been reinstated and she was able to buy tickets for herself and friends.
Not long after the Restless Consumer blog post was published, someone working for the ticketing system rang Lara and said: “Can you and your friends stop tweeting about us?” He agreed to reinstate the registration (something they had previously said wasn’t possible).
The odd aspect to this story is that the man from the ticketing system is absolutely certain no error was made at their end. He also says that they tried several times to reinstate Lara’s registration, but, every time, it received an instant request to delete it again, seemingly coming from Lara’s account.
If this is true, the repeated and instant nature of the requests sounds like an automated script rather than a human. What’s not clear is whose system was being hacked by this script – Lara’s email account or the ticketing system? We would need more information to know for sure and it’s not something this blog is going to investigate. But we would like to put on record that Glastonbury Ticketing did eventually respond to their customer’s problem and did something to put it right. Whether they would have done that without this blog and a lot of “tweeting about us”, we couldn’t possibly say.